About this role.
Planet is seeking a Customer Success Manager (CSM) for their Global Tech Touch team to manage small-customer business and partner relationships, primarily in the Asia-Pacific region, including Japan. The CSM will be responsible for customer retention, expansion, low-touch onboarding, training, and support, leveraging knowledge of remote sensing and GIS. The ideal candidate has 4-6 years of relevant experience, strong communication skills, and proficiency in geospatial technologies. This is a remote role, with occasional office attendance if near an office, and requires working closely with cross-functional teams. The position offers a chance to work with a leading satellite imaging company on impactful global challenges.
Role DNA
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Job Complexity
3/5Pace & Pressure
3/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Customer Success Manager position at Planet. With over 5 years of experience in customer success and a strong background in geospatial technologies, I am confident in my ability to drive value for your clients in the Asia-Pacific region.
In my previous role, I successfully managed a portfolio of global clients, leading onboarding, training, and contract renewals while achieving a 95% retention rate. My proficiency in GIS tools like QGIS and ESRI, combined with my fluency in Japanese, allows me to effectively support your diverse customer base.
I am passionate about using space technology to benefit life on Earth and would be thrilled to contribute to Planet's mission. Thank you for considering my application.
Sincerely,
Jane Doe
Sample interview questions
I would first listen actively to understand their specific concerns, then empathize and acknowledge the issue. Next, I would investigate the problem internally, coordinate with product or support teams, and provide a clear timeline for resolution. Throughout, I'd maintain transparent communication to rebuild trust and ensure the customer feels valued.
I have worked extensively with QGIS and ArcGIS to manipulate geospatial data, create visualizations, and troubleshoot customer queries. For example, I once helped a client convert file formats and overlay datasets to better analyze agricultural trends. This technical expertise allowed me to serve as a trusted advisor and reduce support escalations.
I use a combination of CRM tools like Salesforce and a priority matrix based on urgency and impact. I categorize accounts by renewal dates, health scores, and potential for expansion. Daily, I allocate time for proactive outreach to high-value accounts while leaving buffer for reactive support. Regular check-ins with sales and product teams help align priorities.
In a previous role, I noticed a customer was underutilizing our analytics module. I scheduled a review call to demonstrate how it could address their pain points around crop yield prediction. By sharing case studies and offering a trial, I converted them to a higher tier plan, resulting in a 20% revenue increase from that account.
I prioritize cultural sensitivity by researching business etiquette and communication preferences. For Japanese clients, I adopt a formal tone, use honorifics, and emphasize consensus-building. With Australian clients, I am more direct and informal. I also ensure clarity by avoiding idioms and confirming understanding through follow-up emails.
Welcome to Planet. We believe in using space to help life on Earth.
Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.
Customers and users across the globe use Planet’s data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.
As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.
We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.
Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.
About the Role:
The Customer Success team at Planet is seeking a Customer Success Manager (CSM) on the Global Tech Touch team to handle global small-customer business and partner relationships especially in Japan or the Asia-Pacific region. The mission will be to retain and expand customers efficiently through Planet’s low-touch model.
The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach will help drive value realization and return on the client’s investment. The CSM will grow and utilize their expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador.
This is a full-time, remote position based in the Asia-Pacific region. If located near an office, you are expected to work from that office 3 days per week.
Impact You’ll Own:
- Ensure that customers are in a position to adopt and see the value of our products
- Provide a low-touch onboarding and training experience
- Deliver necessary support to ensure successful delivery of our services and produce timely solutions according to Planet’s low-touch model
- Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
- Work closely with Finance, Product, Sales and other teams across the company
- Set the right expectations for clients and partners and redirect them to the appropriate resources
- Initiate negotiations and execute timely contract renewals and expansions
- Identify opportunities for upselling or expanding the use of the product or services
What You Bring:
- 4-6 years of relevant work experience
- Good working knowledge of geospatial technologies, GIS or Remote Sensing including how to manipulate geometries, convert file types, and perform other basic operations within a GIS environment (QGIS, ESRI, etc)
- Experience working with GIS applications (QGIS, ESRI, GEE etc.)
- Experience working with customers in the Asia-Pacific region
- Excellent verbal and written communication skills in English
- Ability to successfully communicate and coordinate with international customers & sales team
- Creative problem solving skills and proactive work style
- Ability to multitask and prioritize job requirements
- Aptitude to adapt to change
- Bachelor’s Degree in relevant field
What Makes You Stand Out:
- Working proficiency in Japanese to effectively manage communication with local partners and customers in Japan
- Working knowledge of Salesforce (SFDC) and how to apply its use across the customer lifecycle contract renewal
- Sales negotiation skills
Application Deadline:
October 14, 2026 at 11:59p PT
Benefits While Working at Planet:
These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
- Paid time off including vacation, holidays and company-wide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Volunteering Paid Time Off
#LI-REMOTE
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Why we care so much about Belonging.
We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please… do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.
EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.
Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.
Privacy Policy: By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Privacy Policy (European Applicants): By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate’s consent, select interviews may be recorded and include a “Planet AI Notetaker” for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one’s candidacy.
Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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